Contact Customer Service

We welcome your feedback to help us make OneGreatFamily better! If you have experienced a problem with the site
or if you have a question, please look at our Frequently Asked Questions page prior to sending in your question.

We will be able to process your inquiry faster if you enter your correct username.
If you have not yet signed up for a OneGreatFamily account leave the Username blank.

To contact OneGreatFamily Customer Service, please fill out the following form. Or you can also call our Customer Service helpline at 1-877-643-8733 between the hours of 9:00 am to 5:00 pm, Monday thru Friday. (Mountain Time).
Fields with a ( * ) are required.

Contact Information
   
Name
Email
  Connection Speed
Subject
Comments

      If you have an account with OneGreatFamily please enter it below.
  Username  
  Password  
 
Security Code
   



Customer Support Info

9:00 AM - 5:00 PM Monday through Friday. (Mountain Time)

It is our commitment to answer each email we receive no later than the next business day. If for some reason you do not receive an answer by the next business day, please send your request again. Your email may not have been received or an error may have occurred with your return address. Be sure your email address is correct in your account information.

Other OneGreatFamily Contacts
The following links are for business related inquiries only. For all Customer and Technical Support Inquiries please complete the customer service form listed above or visit our FAQ.

Affiliate Program
Click Here to sign up for the OneGreatFamily Affiliate Program...

Group Subscriptions
Click Here if you are a Genealogical Organization, or are interested in receiving group discounts on OneGreatFamily subscriptions for your members.

Business Inquiries
Click Here to complete a business contact form for questions, inquiries, propositions, or comments regarding partnerships, advertising, media inquiries, business development, or job opportunities.